Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Currently, shipping is only available to Canadian addresses.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@cocoaesthetiques.ca with your name and order number, and we will look into it for you.

Shipping Rates (AB, BC, MB, SK & ON)

Order Value	Estimated Delivery Time	Shipping Fee
Under C$75	2-5 Business Days	C$14
C$75-C$159.99	2-5 Business Days	C$8
Over C$160	2-5 Business Days	FREE

Shipping Rates (NB, NL, QC, NWT, NS, PEI, NU, YT)

Order Value	Estimated Delivery Time	Shipping Fee
Under C$100	3-9 Business Days	$25
C$100 - C$249.99	3-9 Business Days	$15
Over C$250	3-9 Business Days	Free

In-store pickup

You can skip the shipping fees with free local pickup at the Cocoa Esthetiques studio . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

In-Store pickup is currently available by appointment only. A link to book a pickup appointment will be included in the email notifying you that your order is ready.